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Módulo Dealing with Difficult Customers |
| Título: |
Dealing with Difficult Customers |
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| Idioma: | ING | ||
| Origem: | Element K |
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| Descrição | Do you sometimes feel angry or frustrated when dealing with customers, even though you may have been working with people for a number of years? After you try to solve a problem for a customer, do you feel that there is something you could have done better? You are not alone. While customer service can be very satisfying at some times, it can be quite difficult at others. Fortunately, there are a few core principles and strategies that will enable you to deal with difficult customers calmly and effectively. |
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| Data Realização: | ... |
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| Plataforma | PC |
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| Nº Dias | 1 |
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| Duração:(Hrs) | 3,5 |
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Nota: DOT = Day Of Training (Dia de Formação)
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